Windows 98, Windows 2000, Windows ME, Windows XP, Mac OS X,
or Linux Operating System
Internet Explorer browser version 4.0 or higher (versions 5.0 and
higher preferred), Netscape Navigator (version 7.0 or higher),
Mozilla Firefox (version 1.0 or higher), or Opera (version
7.0 or higher)
For the Flash casino, the Macromedia Flash Player browser
plugin (version 7.0 or higher), which you can obtain from
the Macromedia
website.
2.1 Where can I find your game rules? Click the "Help" button located on the right side of any game
page, cashier page, or other page after you have registered an account and
logged in, and then click on the "Rules" link at the left side
of the page.
2.3 Can I just practice the games without
wagering?
Absolutely! Once you have registered and logged in, choose the “Play
for Fun” button located on the lower left hand side of the Welcome
page. Every new account receives a set amount of “Play Money”
which you can use to try the games without risk.
2.4 How many decks of cards do you use
in your games?
In Blackjack and Baccarat we use 8 decks, and 4 decks are used for playing;
once the 4 decks are exhausted, the entire 8 decks (the “shoe”)
is shuffled.
2.5 When do you shuffle? For all card games, the cards are shuffled when the yellow 'shuffle
marker' card is dealt, which is generally after 4 of the 8 decks have
been dealt.
2.6 What are my betting limits?
Table limits are adjusted based on peak times and table availability.
Generally, table limits for all games is $2 - $250.
2.7 Fraud
Casinowebcam reserves the right to freeze and forfeit player accounts due to actual or suspected Fraudulent activity;
- Including but not limited to Multiple Registrations and/or Logins via either Casinowebcam or Licensee sites,
- Attempts by the player to circumvent the normal odds of the game played via electronic or other methods,
- and/or employing playing methods, including but not limited to the following; such as observing and/or recording deal outcomes over a period of time via login to Casinowebcam and/or Licensee sites,
- Using a system of progressive betting for example on Roulette over an extended period of play,
- Using Card Counting or other measures as determined solely by Casinowebcam and/or it's authorized agents on Table Games.
- Using any other Fraudulent method(s).
- In such cases ALL such Player Accounts will be subject to seizure by Casinowebcam and Prosecution will be followed to the fullest extent of the Law.
3.1 Is it safe for me to
use my credit card online? We use the highest levels of security encryption available, including
the latest secure socket layer (SSL), which provides data encryption,
server authentication, message integrity, and optional client authentication
for a TCP/IP connection. See the Security section
of our website for more information.
3.5 What currency am
I playing with?
CasinoWebcam.com uses the US dollar exclusively in all its transactions.
If you are using a non-U.S. dollar denominated credit card, your card
issuing bank will convert your local currency into U.S. dollars at their
quoted rate when you make a deposit. Conversely, when we refund monies
to your credit card, your card issuing bank will convert our U.S. dollar
refund into your local currency. This means that you may experience gains
or losses due to exchange rate fluctuations between the time you deposit
and the time you withdraw. These fluctuations are your sole responsibility.
3.7 Why can’t I successfully
deposit funds using my credit card?
Certain credit card issuing banks prevent their customers from using their
credit cards to buy chips at online casinos. If this is true for your
credit card issuing bank, then simply use one of the alternate deposit
methods we offer to buy chips.
Further information on these deposit methods can
be found in the “Banking” section
of this website.
If your bank does allow you to use your credit card for
online gaming transactions, you may wish to try these troubleshooting
techniques:
a. Ensure that you are connected to the Internet.
b. Verify the information you entered when you registered your credit
card against your physical credit card. Everything must be as shown in
your credit card, including how the spelling of your name.
c. Contact your credit card company or issuing bank directly. It may have
denied the transaction for the following reasons:
• You have exceeded your credit limit
• Your bank is suspicious of internet transactions
• Your credit card has been blocked due to excessive chargebacks or fraud.
4.1 How do I cash in my chips/make a withdrawal?
Click on the CASHIER button from the Welcome page or any game page. Enter
the amount you want to cash out (there is a withdrawal minimum of US$15)
in the withdrawal section and follow the instructions onscreen.
4.2 What happens after I cash
in my chips? How do I get my money? All withdrawal requests are placed into a 48 hour
“suspense” account during which time players may cancel
their withdrawal request by using the “Reverse Withdrawal”
feature in the Cashier. After we have processed your withdrawal
request, you will receive an email from us confirming the method in
which the withdrawal was processed.
4.5 Do you require ID verification?
Yes, we do require ID verification documents on your first withdrawal of $500 or more, as well as your first withdrawal (regardless of the amount) when funds were deposited with a credit card. However, you only have to provide ID verification for that first withdrawal - after that, since we have your information on file, you do not need to provide it again.
Please note that we also request ID verification if you have made a series of withdrawals that in total result in a total withdrawal of US$5,000.
If we require ID verification, you will be sent an email notice with complete instructions on how to fax or email your ID verification documents to us.
5.1 How can I view my account activity?
You have the option of reviewing your full account history – gaming
and cashier history. To view your account history, log in, and click "User
Profile" from the Welcome or any game page. Then click “Cashier
History” or “Game History” and follow the search instructions
on the screen to see general activity logs or search for specific games
or transactions.
5.2 How can I change my account profile?
You have the option of changing your account profile, which includes your
personal information such as address and telephone number. To do so, log
in, and click "User Profile" from the Welcome or any game page.
Edit your profile information, then click “Save.”
To edit cashier information such as credit card
numbers, click on “Cashier” from the Welcome or any game page,
and follow the instructions on screen.
5.3 What do I do if I forget my password?
From our home page, click on the “Forgot your Password?” link
just below the login box. Follow the instructions on the screen and answer
your Security Question. We will then reset your password and e-mail the
new password to you.
5.4 What do I do if I have a new email
address?
Simply edit your User Profile and update your new address. To do so, log
in, and click "User Profile" from the Welcome or any game page.
Edit your profile information, then click “Save.”
5.5 I want to cancel my account. What
do I do?
First make sure that your balance is zero. If not, cash in all of your
chips. We cannot close your account until after your withdrawal(s) have
been completely processed.
After your account is zero, delete all of your credit
cards in the account and send an email to support@casinowebcam.com
with a request that your account be cancelled.
* Note: If, after reading these FAQs, you still have a
question, please email us at support@casinowebcam.com.
6.1 Do you have live customer support?
If you wish to talk to a live technical
support engineer, please email us at support@casinowebcam.com.
In your email, please explain the nature of the problem, and give us a
telephone number and the best time to reach you (we are located in the
Eastern Standard Time zone, so make sure to specify the time zone in which
you are located!). An engineer will contact you within 48 hours of your
request.
6.2 How do I report a game error? Because CasinoWebcam.com is a webcast of a live casino game, there
will be instances of misdealt hands, just as there are in a real casino.
If you believe that an error has been made by a dealer, your detailed
description of what happened will enable us to investigate your case properly.
To expedite that process, please send us a screenshot
of the game. Alternatively, send us an email to support@casinowebcam.com
with the following information.
DATE:
TIME (please use the time given
on the game table):
GAME:
DEALER:
BET:
OUTCOME:
DESCRIPTION:
We cannot adjust an error without this information. We
appreciate your cooperation.
