FAQ

1. Getting Started

1.1 What are the minimum system requirements?

• Any PC computer that can connect to the Internet

• SVGA graphic card - 800 x 600 resolution, 256 colors minimum

• 56K Modem or Network Card with a Cable/DSL Modem

• Windows 98, Windows 2000, Windows ME, Windows XP, Mac OS X, or Linux Operating System

• Internet Explorer browser version 4.0 or higher (versions 5.0 and higher preferred), Netscape Navigator (version 7.0 or higher), Mozilla Firefox (version 1.0 or higher), or Opera (version 7.0 or higher)

• For the Flash casino, the Adobe Flash Player browser plugin (version 7.0 or higher), which you can obtain from the Adobe website.

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1.2 How do I get started?
Choose the game you want to play and click the available chair at 'Choose game' page. Then you will be taken to the game page.

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2. Game Questions

2.1 Where can I find your game rules?
Click the "Rules" link located at the top of any page after you have logged in.

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2.2 What games do you offer?
We offer blackjack, baccarat, roulette, and sic bo (“Big & Small”).

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2.3 Can I just practice the games without using points?
I am sorry, but no. You only can play with your points

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2.4 How many decks of cards do you use in your games?
In Blackjack and Baccarat we use 8 decks, and 4 decks are used for playing; once the 4 decks are exhausted, the entire 8 decks (the “shoe”) is shuffled.

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2.5 When do you shuffle?
For all card games, the cards are shuffled when the yellow 'shuffle marker' card is dealt, which is generally after 4 of the 8 decks have been dealt.

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2.6 What are my betting limits?
Table limits are adjusted based on peak times and table availability.

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3. Help

3.1 How do I report a game error?
Because casinowebcam.com is a webcast of a live casino game, there will be instances of misdealt hands, just as there are in a real casino. If you believe that an error has been made by a dealer, your detailed description of what happened will enable us to investigate your case properly.

To report your error, please talk to the manager. Be sure to include the screenshot and following information:

We cannot adjust an error without this information. We appreciate your cooperation.

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